Terms of service
Last update: August 06, 2019.
SCTY Group S.A.S. De C.V., ("SCTY Group") is aware of the importance for you, knowing our Terms and Conditions of Use and Sale, so SCTY Group provides you with the Services of SCTY Group under the conditions established on this page.
To contact us: Sales department
Address: Av. Gonzalez Carnicerito 1269A, Jardines de Tepatitlán, Tepatitlán de Morelos, Jalisco C.P. 47680.
Attention: Sales Responsible
We kindly ask you to read these conditions carefully before using the SCTY Group Services. By using the SCTY Group Services, you agree to be bound by these conditions. We offer a wide range of Services SCTY Group and sometimes additional conditions may apply. In addition, each time you use any Service of SCTY Group, You will also be subject to the general terms and conditions and the particular conditions applicable to said Services of SCTY Group.
Every time you use a Service SCTY Group or send us an email, a text message (SMS) or any other communication from your computer or mobile device, you will be communicating with us electronically. We will contact you electronically by different means, such as by email, text messages (SMS), notifications within applications, or by posting messages or email communications on the website or through any other Service of SCTY Group, such as our courier service. For the purposes of this contract, you accept that all contracts, notices and other notifications and communications that we send you by electronic means satisfy any requirement in writing, unless any mandatory legislation requires a different form of communication.
Recommendations and Personalization
As part of the Service SCTY Group, we will recommend functionalities, products and services, including third-party advertisements, that could be of interest to you, identify your preferences and personalize your experience.
Copyright, Intellectual Property Rights and Rights on Databases
All content hosted or made available in any of the Services of SCTY Group, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and compilations of data are the property of SCTY Group or its content providers and is protected by the laws of Mexico, as well as by international legislation on intellectual property rights, copyrights and database rights. The set of all content hosted or made available through any Service of SCTY Group is the exclusive property of SCTY Group, and is protected by Mexican and international laws on intellectual property rights and database rights.
The systematic extraction or reuse of any part of the content of any of the Services of SCTY Group without our express written consent. In particular, the use of search and data extraction tools or robots for the extraction (either on one or more occasions) of substantial parts of the Services of SCTY Group for reuse without our express written consent. Nor is the user allowed to create or publish their own databases when they contain substantial parts of any of the Services of SCTY Group (for example, our product lists and price lists) without our express written consent.
You can consult a list (not exhaustive) of the brands of SCTY Group . Additionally, the graphics, logos, page headers, button icons, scripts and service names that appear included or are available through the Services of SCTY Group are registered trademarks or represent the trade dress of SCTY Group. The registered trademarks or the commercial image of SCTY Group in relation to any product or service that does not belong to SCTY Group, nor in any way that is likely to cause confusion among users or that may belittle or discredit SCTY Group. All other trademarks that are not owned by SCTY Group and that are included or are available through the Services of SCTY Group belong to their respective owners, who may or may not be affiliated with or related in any way to SCTY Group, or sponsored by SCTY Group.
License and Access
Subject to your compliance with these Conditions of Use and the General Conditions of the applicable Services, as well as the payment of the applicable price, where appropriate, SCTY Group or its content providers grant you a limited, non-exclusive, non-transferable and non-sub-licensable license, of access and use, to the Services of SCTY Group for personal non-commercial purposes. This license does not include any right of resale or commercial use of the Services of SCTY Group nor its contents, nor any right to compile or use any list of products, descriptions or prices. Nor does it include the right to make any derivative use of the Services of SCTY Group nor of its contents, nor to download or copy any account information for the benefit of another company, nor the use of search tools or robots or data extraction or similar.
SCTY Group and its licensors, suppliers, editors, rights holders or other content providers reserve any right that is not expressly included in these Conditions of Use or in the General Conditions of Services.
The reproduction, duplication, copying, sale, resale or exploitation of any kind of the Services of SCTY Group nor from any part of them for commercial purposes, in each case without our prior written consent.
To use some of the Services SCTY Group, you may need to be registered with your account SCTY Group and that you have a valid payment method associated with that account. If there is a problem making a charge in the payment method you have selected, we can make the charge in any other valid payment method that is associated with your account. to manage your payment methods.
When you use the Services of SCTY Group You are responsible for maintaining the confidentiality of your account data and your password, as well as for restricting access to your computer and devices. To the extent permitted by applicable law, you agree to assume appropriate responsibility for all activities carried out from your account or using your password. You must take all necessary measures to ensure and safeguard the confidentiality of your password, and you must inform us immediately if you have reason to believe that your password has been made known to a third party, or if it has been used in a way unauthorized or is likely to be. It is your responsibility to check that the information you provide us is correct and complete, and you are also obliged to inform us immediately when any variation occurs in the information you have provided. You can access your information and update it through the section of the website. Consult our Help pages "Protect your Privacy.
You will not be able to use any SCTY Group: (i) in any way that causes, or may cause, any damage or prejudice to any of the Services of SCTY Group or the interruption of access to them; or (ii) for any fraudulent purpose, or for the commission of any crime or other illegal activity of any other kind; or (iii) to generate any type of annoyance, inconvenience or anxiety in a third party.
We reserve the right to deny access to the service, to cancel any accounts and to delete or modify any content in the event that the user breaches the applicable legislation, these Conditions of Use or any other applicable terms and conditions or policies.
The website www.scty.mx allows its users to purchase various products, as well as hire different services in a reliable, safe and comfortable way. In order to provide our users with a comprehensive service in the acquisition and / or contracting processes through this website, users must adhere to and fully accept the terms and conditions established in these General Conditions of Sale, in the event that Said users do not agree in whole or in part with the provisions of these General Conditions, they must refrain from acquiring and / or contracting the products and services offered through this website. Given the importance of the foregoing, the fact that the acquisition and / or contracting of products or services through this website implies acceptance of these general conditions is highlighted.
Website. The website available through the domain www.scty.mx
Product available. Individually, it will refer to all types of goods, as well as all types of services, regardless of their nature, that are available on the website for purchase, acquisition or contracting, even free of charge. When reference is made to more than one available product they will be referred to as "available products".
Product purchased. All types of goods, as well as all types of services regardless of their nature, once they have been purchased, acquired or hired by the users of the website. When more than one purchased product is referred to, these will be referred to as "purchased products".
User. Any person regardless of their nature who makes use of the website, especially if this purchase or acquires, intends to buy or acquire, contracts, or intends to contract the products available through the website.
Headline. The owner or owner of the website, which for all legal purposes is SCTY Group, will be the only person who markets the products available on the website and may be contacted through the following means of contact:
Purchase order. Document generated on the website that will contain the set of products purchased by the user, and that the owner agrees to deliver and / or carry out.
For all legal purposes, the user will be considered to be a person with legal capacity to contract and be bound by the terms of this document, in this sense, every user of the website has the obligation to use the website responsibly and correctly , for which the user agrees to:
Buying, acquiring or contracting the products available in a legal way and in the event that the user is aware of any circumstance that could legally affect the activity that takes place through the website, he / she will inform the owner immediately.
Do not make any purchase or acquisition in a simulated or fraudulent manner. In the event that it is verified that the user has carried out any activity of this type, it may be canceled and the corresponding authorities will be notified.
Provide truthful information, when it is required to contract, acquire or buy the available products, even for free.
The website is mainly aimed at users residing in the Mexican Republic, for this reason, SCTY Group does not ensure that the website complies with applicable legislation in other countries. In this sense, the owner declines any responsibility that may arise from the use of the website outside the Mexican Republic.
Likewise, it is reported that these conditions may be modified at any time, therefore, the user is responsible for consulting the updates made to this document, however, in the event that the user buys, acquires or contracts any Of the products available on the website, those that are published at the time the hiring, acquisition or purchase is requested will be applicable.
Purchase or Acquisition
Users will be able to buy, acquire and / or contract the products available on the website, for which, they must follow the procedures established for this, provide the data that is requested and, where appropriate, make the corresponding payment.
Once the user completes the acquisition and / or contracting procedure, he will be able to obtain the purchase order, said document will specify the products purchased, that is, the goods and / or services that have been purchased, acquired and / or contracted by the user. .
The purchase order must include, among other things, the date on which the products will be delivered, the services performed, or the service will begin to be provided to the user. In the event that there is any breach by the owner, or the purchased product is not available, the user must report it to the owner so that he can take the measures he deems appropriate to satisfy the user's requirements, or, where appropriate, carry out the return of the payment that has been received, said reports must be submitted through the following email: email@example.com
The owner may send the user the purchase order, as well as the invoice thereof, as long as the user has provided the necessary data for this.
In the event that the user considers it pertinent to make a clarification regarding their data or regarding the products purchased, they may do so through the following email: firstname.lastname@example.org
Depending on their nature, some of the available products may require the acceptance of particular conditions for their purchase, acquisition or contracting, these will be available for each product or category of products in particular, and may be consulted by the user in all moment.
Unless expressly stated otherwise, the owner is not the manufacturer of the products available on the website, therefore, the user must not only consider the information provided on the website, but must also attend to the information, instructions and warnings included in the labeling, manuals and descriptions that accompany the products purchased.
Any activity carried out through the website may be registered and / or stored by the owner exclusively for the following purposes:
1.- Keep a record of purchase orders and payments made through the website for quality purposes in service and customer care.
2.- To constitute a means of proof of the operations carried out on the website, for any legal matter of its competence or interest.
3.- Improve the services provided through the website, among other things, to make the user interface more user-friendly, facilitate the acquisition and / or contracting of available products, as well as to make recommendations to the user based on their preferences .
In any case, the provisions regarding the protection of personal data will be addressed, and any doubt or clarification that may be had in relation to this point, or the exercise of the rights established in favor of the user in terms of personal data protection, may be consulted in our privacy notice.
Forms of Payment and Prices
The prices displayed on the website are final and include taxes, and will be presented in Mexican pesos, unless, by legal requirement, a different question is indicated and applied.
Unless a different issue is specifically indicated, the prices of the available products do not include shipping costs, so the cost of shipping may be added to the total amount if it is managed by the owner, or it may be covered by the user directly in the event that said option is available, in which case, the user will consult the available shipping methods and costs and will freely choose the one that he considers most appropriate to his needs.
In no case will additional products or services be added automatically, the user will only cover the cost of the products purchased, and in the event that an additional charge is made, they must report it to the owner immediately through the following email: email@example.com
The prices that are shown may be modified at any time by the owner, however, the changes that are made will not affect in any way the orders, purchases or contracts with respect to which the user has obtained the order of buys.
Payments will be accepted through:
- Credit card
- Wire transfer
- Oxxo Pay
Any payment that is made will be subject to verification, therefore, the purchase order will be generated once the funds (regardless of the means of payment that have been used), are available to the holder, or Check that the collection has been authorized by the financial institution or payment operator. The holder does not assume any responsibility for rejections or delays in payment authorizations by financial entities or payment operating companies. In these cases, purchases may be unilaterally canceled by the owner, reimbursing the user the amounts that have been paid in his case; Similarly, in the aforementioned cases, the shipment or delivery of the purchased products may be suspended or delayed without any responsibility for the owner until the corresponding payments are made.
In the event that in the payment verification an error is detected in the price of the product generated by a cause beyond the owner, that is, due to possible failures in the website, the owner may at that time suspend the purchase order and generate a refund to the user of the amount that, if any, has been paid without any responsibility for the owner.
The user consents that the charges may be made at the time of the request for the available products, that is, prior to the receipt of the goods, products or services that he acquires, buys or contracts.
In the cases in which the user acquires the products available through the website, they will be assisted by all the rights that as a consumer have been established in their favor in the laws of the Mexican state, and specifically the following:
- To know prior to the purchase, and / or contracting, the total amount to pay for the goods, products or services that are offered through the website.
- In the cases in which the user acquires goods for human or animal consumption, prior to the purchase, the user will have the right to know the elements, substances or ingredients of which they are made or integrated, as well as: their properties, characteristics, date expiration date, net content, weight or mass drained, warnings related to its consumption and conservation.
- Without prejudice to the provisions of the tax legislation, the user will have the right to receive the invoice, receipt or voucher, of the products purchased, these may be included or attached to the purchase order, and must contain the specific data of the acquisition, purchase, contracting or any operation carried out and that has generated a cost for the user.
- That the information you provide is treated confidentially, therefore, it may not be disseminated or transmitted to other suppliers or vendors outside the transaction, except by judicial requirement.
- To know prior to the conclusion of the transaction, the physical address, telephone number and other information necessary to file claims or request clarifications from the owner.
- In the case of goods or products, you will have the right to withdraw from the acquisition or purchase of the products purchased, without the need for justification for a period of 21 calendar days and in the event that the products need to be sent to the user, until they have been sent by the owner. In these cases, the user will have the right to be reimbursed for all the payments made. The user may withdraw from the acquisition, purchase or contract made through the following email: firstname.lastname@example.org
Similarly, the user will have the right to return the products purchased, within 7 calendar days, from the date on which they received the goods or products. In these cases, the user will only have the right to be reimbursed for the cost of the goods or products purchased, so they will not have the right to reimburse the expenses that the owner has made to deliver said objects. The user may inform the owner of his intention to return the goods or products, by the means indicated in the previous paragraph. You can also go directly to return the products purchased to the following address: Av. Gonzalez Carnicerito 1269A, Jardines de Tepatitlán,Tepatitlán de Morelos, Jalisco C.P. 47680.
When the return involves sending the product to the owner, the user will bear the shipping costs. In addition, it will be responsible for the decrease in the value of the products acquired resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods or products acquired.
In personalized products, or those that can deteriorate or expire quickly, as well as optical media that store music or video without wrapping, and products that for hygiene or health reasons are received sealed and said seal has been removed After delivery or discounted products, returns will not be accepted.
The user accepts that all returns must be made using the original packaging, include the instructions and documents that accompany the goods or products, and a copy of the invoice, receipt or proof of purchase must be included.
In the case of services, the user may not withdraw from their acquisition or contracting, when these have been completed, in any case, they may claim only for a deficiency in their quality. When these are still being carried out, the user may withdraw from them by paying 20% of the total cost, plus the expenses that the owner has made to carry out the user's requirements.
In the case of services to which you have access through a license or subscription, the user will have the right to cancel them, covering only the total cost of the period in which the cancellation is made. It will be up to the user to continue receiving the services until the date on which they have been paid.
In any of the aforementioned cases, the user must communicate his decision clearly and unequivocally.
On the other hand, in cases in which the user considers at the time of delivery that the items he receives do not conform to what is stipulated in the purchase order, he must contact the owner immediately, and let him know of the defect, or where appropriate, that you have received objects other than those requested, using the following email for this purpose: email@example.com
When the user receives products other than those requested, he must return the products he has received and the owner must send the products actually purchased by the user again. In these cases, all shipping or transportation costs will be borne by the owner.
When the user considers that he has received a defective product, the user will contact the owner through the indicated means of contact and will be informed of the way in which the return of the products will be made, and once the Once a review of these has been made, you will be informed within a reasonable period of time if the reimbursement is appropriate, or if applicable, the restitution thereof. This period may not exceed 7 calendar days.
The refund or refund of the product will be made as soon as possible and, in any case, within 30 days following the date on which the origin of the refund or refund of the item is confirmed. In the cases in which it is appropriate to make the refund for any defect in the product, the user will be reimbursed all the expenses that he has made including the delivery costs and the expenses that he has made to carry out the return.
The user will enjoy the guarantees that he can acquire or contract through the website itself, on the products purchased, in the legally established terms for each type of product, the owner responding for the defects that the products present within the period established in the guarantee that may be acquired.
In addition, the user may make valid the guarantees included in the products manufactured by third parties other than the owner. In these cases, you may contact the brand or manufacturer of the product to exercise your rights during the time the warranty is in force.
Exclusion of Liability
The user releases the owner of any responsibility in the following cases:
When there is a fault in the fulfillment of the obligations of the holder and this is generated by causes beyond the control of the holder, either by unforeseeable circumstances or force majeure, or by the breach of a third party on which the holder depends to be able to comply with the obligations in charge.
When the offenses mentioned in the previous paragraph generate a loss of profit (in any way including: loss of income or anticipated savings, additional expenses, or breach of the user's obligations to third parties) or any direct or indirect loss that he may have. the user, provided that this was not reasonably foreseeable by the parties at the time in which the acquired products were acquired, bought or contracted, the owner will not be responsible for said losses.
The same shall apply when the aforementioned faults occur due to a breach of the company in charge of making the delivery, or when the same faults are derived from events such as those mentioned below: strikes, road closures, acts of vandalism. , manifestations, and in general any activity outside the owner that delays delivery or causes damage or loss of the product. The foregoing will also apply when the aforementioned acts generate a delay, suspension or malfunction of the contracted services.
In the cases mentioned, the obligations of the holder will be suspended during the period in which he is unable to comply with his obligations and will have an extension in the term to fulfill them for a period of time equal to the duration of the cause that motivates the breach, plus the time originally granted to comply. The owner will use all reasonable means to find a solution, or an alternative that allows him to comply with his obligations despite the circumstances that affect him.
Neither will the owner be responsible, when the breach in its obligations with the user derives from a law, decree or administrative order, or by judicial order.
The owner will not be responsible for the misuse and / or wear of the products purchased that have been used by the user. Likewise, when the user decides to return the purchased products, in no case will the owner be responsible for an erroneous return made by the user. It will be the responsibility of the user to return the correct product.
Similarly, there will be no responsibility for the owner when there are little significant, minimal or imperceptible differences between the product received and the image that, if applicable, has been shown to promote the good or product.
Waiver and Nullity
No waiver of the holder to a right or specific legal action in his favor will suppose the resignation of other rights or actions derived from a contract or from these General Conditions, nor does it exonerate the user from the fulfillment of his obligations. In the cases in which the owner renounces any of their rights or actions, they must do so in writing, specifically indicating the right or action that is renounced, and where appropriate indicating the terms for it to take effect.
Likewise, when the owner omits to make a request to the user regarding the fulfillment of their obligations. In no way can it be understood that said omission implies any waiver of the rights or actions that the owner has in his favor. Nor will it be understood that the user has complied with the obligations.
If any of the parts of these General Conditions were declared null or void by a firm resolution issued by a competent authority, the rest of the clauses and content will remain in force, without being affected by said declaration of nullity.
Gift Cards from SCTY Group are issued by Shopify Inc. (151 O'Connor Street, Ground floor Ottawa, ON K2P 2L8 Canada) that are automatically added to your Balance SCTY Group when you “recharge” your balance, you receive a “contribution”, or you use a barcode “SCTY Group Cash ”(" Gift Cards "). Your balance SCTY Group shows the total outstanding Balance of all Gift Cards that have been applied to your account SCTY Group but that has not been applied to a purchase. We can refer to your Balance SCTY Group as your "Balance SCTY Group", Or" Gift Card Balance. " To view your Balance SCTY Group, visit Your Account. Purchases are deducted from your Balance SCTY Group. Any Balance of SCTY Group unused will remain associated with your account SCTY Group. If a purchase exceeds your Balance of SCTY Group, the outstanding amount must be paid with another payment method.
Redeem a gift card
You will receive gift cards from SCTY Group and the balance of SCTY Group by email with a unique code. Some gift cards from SCTY Group they can be printed and given in physical form to the recipient. You can redeem the code by clicking on the link in the email (if applicable) or by entering your unique code during the purchase process of our online store. Redeem your gift or credit card SCTY Group will add the value to your account balance and will allow you to pay for the orders you make to stores that accept this form of payment. You already have an account SCTY Group or register another to redeem a gift or credit card SCTY Group.
When the gift card or balance has been redeemed SCTY Group, it cannot be returned for its cash value or transferred to another account. You must redeem the balance of SCTY Group before a specific date depending on the specific conditions of the corresponding offer or promotion. If you do not redeem the balance of SCTY Group before that date, it may expire.
Use gift card or SCTY Group balance
They can be paid with gift cards of SCTY Group and balance of SCTY Group qualifying purchases made from the online store of SCTY Group. To buy with a gift card from SCTY Group or balance of SCTY Group, you must be exploring the site www.scty.mx to find the offers and promotions for these gift cards.
When you process the order, you can apply the gift card or the balance of SCTY Group to eligible orders. You cannot use the gift card or the balance of SCTY Group to pay a bill for SCTY Group or make purchases in stores that do not accept gift cards SCTY Group.
If the total of your order is less than the balance or the amount of the gift card, the remaining amount will remain in the gift balance or in the gift card of your account so that you can use it in future purchases. If the total of the order exceeds the amount of the gift card or the balance of SCTY Group, the remaining amount must be paid using any authorized payment method within the online store.
Limited liability on gift card
SCTY Group is not responsible for the Gift Card SCTY Group or the Product Cards of SCTY Group once they have been activated and are subsequently lost, stolen, inactive or damaged. You can use your Gift Card from SCTY Group and Product Cards from SCTY Group as if they were cash.
Gift card returns
If you use the Online returns process for items where you have used a combination of payment methods with a Gift Card from SCTY Group, you will first be given a refund to other payment methods you have used, and secondarily the remainder will be refunded to an electronic Gift Card of SCTY Group. You will receive this electronic card once the return is completed. You can get more information in the Returns section.
You must provide a valid email in order for us to send you the eGift Card from SCTY Group. If it is not possible to confirm the email provided, SCTY Group reserves the right to withhold delivery of the electronic Gift Card from SCTY Group.
The Gift Card SCTY Group it cannot be exchanged for cash.
Gift card limitations
Your Balance SCTY Group it cannot be used to purchase other Gift Cards, prepaid open circuit cards or certain third party gift cards. Gift Cards cannot be reloaded; resold; used for payments outside of www.scty.mx or its affiliated properties; used for advertising, marketing, contests, or other unauthorized promotional purposes; transferred by value; redeemed for cash; or returned for a cash refund (except as provided by law) or used in any other way prohibited by our restrictions on Gift Cards from SCTY Group. No part of your Balance SCTY Group can be transferred to another account SCTY Group. Not your Balance SCTY Group nor can your Gift Cards be applied to purchases of services or products at any affiliated property SCTY Group out of Mexico.
Gift card loss risk
The risk of loss and ownership of the Gift Cards passes to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or upon delivery to the courier company, as the case may be. Gift Cards must be obtained from SCTY Group or an authorized third party, and you are responsible for safeguarding your Balance SCTY Group o Gift Card for unauthorized use. We are not responsible for the loss, theft or destruction of any Gift Card or in the event that your balance is SCTY Group or any Gift Cards are used without your permission. There are a variety of Gift Card scams that require payment by Gift Card. SCTY Group is not responsible for, nor does it assume responsibility for you for, any illegal conduct or fraud by any third party associated with any Gift Card.
Use of Gift Card Balance in violation of these terms and conditions
By using a Gift Card you agree to comply with these terms and conditions and not to use the Gift Card in any way that may be misleading, fraudulent, unfair or otherwise harmful to SCTY Group, its affiliates or its customers. We reserve the right without notice to you to void Gift Cards (including as a component of your SCTY Group) without refund, suspend, close customer accounts, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternate forms of payment if we suspect that the Gift Card was obtained, used or applied to an account of SCTY Group (or your Balance SCTY Group was applied to a purchase) fraudulent, illegal or otherwise in breach of these terms and conditions.
Limitation of Liability
TO THE FULL EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE GIFT CARDS OR YOUR BALANCE OF SCTY GroupINCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMITTED BY LAW, IN THE EVENT THAT A GIFT CARD IS NOT FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD.
Integrity of Agreement
These General Conditions and any document to which express reference is made in these, as well as the images, and texts that are included in the description of the available products will constitute the entire agreement between the user and the owner in relation to the acquisition, sale, contract, or any legal act that they carry out; and supersedes any other prior pact, agreement or promise established verbally or in writing by the same parties.
Applicable Law and Jurisdiction
Access, navigation and use of the website, as well as the acquisition, purchase and / or contracting of the products available through it, will be governed by the laws applicable in the Mexican state, specifically in Guadalajara, Jalisco.
Any controversy, problem or disagreement related to the interpretation or application of these General Conditions will be submitted to the ordinary jurisdiction of the corresponding courts according to the law in the place to which it refers.